Network Computing Solutions

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, an NCS techinician can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

In order to setup a remote support session, one must first request support. Please contact us at (785) 267-7977 to discuss your problem and a support session will be initiated if a resolution can not be found over the phone.

How It Works:

Step 1:

Once you are on the phone with a technician, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2:

You are prompted to download a small virus-free plug-in. (Which allows us to view/share your desktop as well as communicate with you via instant message.)

Step 3:

With your permission, the technician you are working with can view your screen and share control of your mouse and keyboard.

Step 4:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Network Computing Solutions - Remote Support Session Login


Customer Name:
Company Name:

Please fill out the fields above and type in the code given by your NCS representative below. Thank you!

Code: